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How business leaders are fighting the battle against customer churn
This is a guest blog post from Jo Causon, chief executive of the Institute of Customer Service, the professional body for customer service. We live in an age of ‘austerity spending’, where businesses...
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Engaged employees, customer service, performance… and profitability
Guest blog by Steve Hurst of the Customer Engagement Network. When we launched the Customer Engagement Network over three years ago in the wake of the banking crisis and economic global meltdown it was...
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Why all Marketers should care about Customer Service
Guest post by Dominic Tavassoli, VP Product Management, Eptica Picture the scene: you wake up one morning to find that your lovingly crafted company Facebook page is covered – horrors – in questions....
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Why linguistics are key to tomorrow’s successful customer service teams
Guest post by Dominic Tavassoli, VP Product Management, Eptica Customer service teams should look to leverage cutting edge linguistic technology to address challenges of scalability and efficiency, as...
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